Process and Product Quality Consulting

Creating a Practical and Usable Measurement Program

This three-day facilitated workshop teaches participants to use a practical process for identifying measurement needs, defining appropriate measures, and specifying reports and analysis techniques, supplemented by guidance and practical examples from other organizations.

Lectures, discussion, and team exercises focus on identifying useful measures. Measurements are known to provide significant benefits to organizations at all levels of maturity, for a wide variety of information needs. To be effective, an measurement program must follow a well-defined process using work guidelines and checklists.

Using a case study and the methods taught in the course, students create or adapt their own measurement and analysis process, developing practical value-added templates and checklists that can be used to meet their needs. Course materials include fundamental checklists, measurement templates, example tables and specifications, and measurement procedures.

Target Audience

  • Project managers
  • Product managers
  • Business analysts
  • Measurement analysts
  • Process improvement practitioners
  • Process or measurement personnel trying to build a measurement process


Successful completion of this course will enable participants to:

  • learn fundamental measurement and analysis skills
  • clearly define information needs
  • develop measurement specifications
  • identify and document data collection and analysis methods
  • establish a successful measurement program


  • Measurement and Analysis overview
  • Building a measurement plan
  • Collecting data, building indicators, and analyzing data
  • Analyzing data
  • Establishing a measurement and analysis capability
  • Common measures
  • Next steps

Included with this Workshop

Participants will receive a course notebook with the course slides, an exercise booklet, and example templates. Students who successfully complete the class will also receive an official certificate of completion.